The awards continue to pile up for David Hobbs Honda following the announcement that Glendale’s preeminent Honda dealership has earned the title of 2021 CARFAX Top-Rated Dealer. This follows the news that the dealership also earned the 2022 DealerRater Consumer Satisfaction Award for Outstanding Customer Experience.
These distinguished titles come as no surprise as David Hobbs Honda has strived to provide customers with an exceptional experience along with a diverse inventory of quality vehicles.
“DealerRater.com experienced record consumer review volume in 2021 – more than 1.1 million. This is a strong testament to the ability of dealers and their teams to adapt quickly to new shopping expectations. They’ve stepped up in a big way to meet consumer needs with outstanding service, and David Hobbs Honda stood out among its peers,” DealerRater General Manager Jamie Oldershaw said. “It is imperative, not just during challenging times, but also when our industry returns to normal to deliver above and beyond customer experiences to car shoppers and David Hobbs Honda provided superior customer service in 2021.”
2021 CARFAX Top-Rated Dealer
The Top-Rated Dealer program was created to recognize the best dealerships in the country based on their ability to provide top-notch service and customer care. This exclusive group of dealers was highly rated by verified customers. Winners have access to a suite of custom CARFAX Top-Rated Dealer digital assets that help them share the news in their online presence, including social media. Dealerships also receive a top-rated dealer badge that is visible to customers on their CARFAX vehicle history reports.
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2022 DealerRater Consumer Satisfaction Award for Outstanding Customer Experience
The Consumer Satisfaction Award recognizes the top 10 percent of auto dealerships that deliver service that goes above and beyond. David Hobbs Honda was recognized for jumping into the digital-first pool by providing home delivery and virtual appointments. Winning dealerships received on average a 97 percent positive review rate for their digital offerings, which is nearly five percent higher than dealers who forwent virtual experiences.
As customers increasingly turned to online shopping, David Hobbs Honda proved its mettle by responding to customer reviews more than five times more frequently than non-winning dealers. Winning dealers typically responded within 24 hours. Furthermore, 91 percent of winners provide their staff with employee profile pages on DealerRater, which allows shoppers to ask questions and connect with sales representatives.
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